Return Policy

Livia offers a 120-Days, Money-Back Guarantee on all Livia Products sold on its website. If for any reason you are not entirely satisfied with the product(s) you purchased, you may return it for a full refund.

To qualify for a refund, all the following conditions must be met:

• The device needs to be shipped by a tracked method, which ensures us the device has indeed arrived in our US warehouse at:

1801 Holser Walk, Unit 115,
Oxnard, California 93036

• Returned products must be in good physical condition.

• All Livia accessories as purchased must be included in the parcel.

• Please add your details: name, order number and the email used to order the device (to ensure easy tracing from our side).

• Livia does not cover return Shipping and Handling Charges, gift wrap fees and/or taxes paid (e.g., state-tax, customs, VAT).
Once and only after the parcel has been received and administered in our offices, we will start the refund procedure of your purchase within 30 business days.