Return Policy

Return and refund policy

Livia offers a 120-Day Money-Back Guarantee on all Livia Products sold on its website. If for any reason you are not entirely satisfied with the product(s) you purchased, you may return it for a full refund.

To qualify for a refund, all the following conditions must be met:

• The device needs to be shipped by a tracked method, which ensures us the device has indeed arrived in our US warehouse at:

USA & Canada:
1801 Holser Walk, Unit 115,
Oxnard, California 93036

Other Locations:
Floship Limited
PO BOX 763
Yuen Long Delivery Office
Hong Kong

• Returned products must be in good physical condition.
• All Livia accessories as purchased must be included in the parcel.
• Please add your details: name, order number and the email used to order the device (to ensure easy tracing from our side).
• Livia does not cover return Shipping and Handling Charges, gift wrap fees and/or taxes paid (e.g., state-tax, customs, VAT).

Once and only after the parcel has been received and administered in our offices, we will start the refund procedure of your purchase within 30 business days.

Additional Rights for EU Customers:
Customers located in the European Union have an additional statutory right to withdraw from their purchase within 14 days of delivery, independent of the 120-day guarantee above. This 14-day right can be exercised via the withdrawal button available on your order status page