FAQS

The technology behind Livia is based on the Gate Control Theory and works by transmitting special micro-pulses to the central nervous system to keep the nerves “busy.” When menstrual pain signals are transmitted, the nerve gate is closed and reduces or eliminates the pain being felt. In addition, Livia’s micro-pulses activate the body’s natural pain defenses to produce pain-fighting endorphins and further reduce pain.

Livia's
clinical trials have established its effectiveness in both relieving menstrual
pain and decreasing or even eliminating the need for pain medications. It has
obtained FDA approval for its use alongside pain medications to effectively
relieve menstrual pain.

Your Livia kit includes the device, your choice of 4 colorful classic covers, a USB charging cable, a protective travel case, a set of Livia flower pads, and a 3-month supply of Livia gel pads. You’ll need to order additional gel pads before your 3-month supply runs out.

Absolutely! Livia can eliminate strong menstrual pains and provides significant relief, even in the most severe cases. And if for some reason you don’t get the relief you need, you have 120 days to return your Livia kit for a full refund.

Livia has demonstrated its efficacy through successful
clinical trials conducted with adult participants and therefore is certified
for ages 16 and above.

Once Livia is on, you should start to feel relief within 30-60 seconds.

You bet! In fact, Livia was specifically designed to be compact, lightweight, and easily hidden under a loose top.

Ahhh-mazing! It’s been described as “a feeling of gentle vibrations” or “a light, pleasant tingling sensation.”

Absolutely! Livia’s ultra-compact, lightweight design allows you to move with little or no restriction. You might even forget you have it on!

Yes, Livia has shown impressive results with women suffering from endometriosis resulting in significant pain relief.

Delivery should usually take 3-5 days in the US and up to 14 days outside the US. In cases when high demand causes temporary supply shortages, delivery may take up to 30 days.

There are no known side effects with using Livia. Directions for use are carefully outlined in the user manual.

It will not. Livia works externally and will not interfere with your cycle, hormonal balance, or other bodily functions. However, we do not recommend using Livia if you are currently undergoing fertility treatment.

Of course! Livia was successfully tested on women in three extensive clinical studies. In addition, since its launch in 2016, Livia has offered safe and effective relief to over 250,000 satisfied female customers worldwide.

Absolutely. Livia’s three extensive clinical studies demonstrated a level of safety and effectiveness that led to its approval by the FDA, Health Canada and the European Union. No other menstrual pain relief device has been approved for use by these three regulatory bodies.

Livia should only be used to relieve menstrual pain. You should not use Livia if you have a heart pacemaker Livia’s electrodes should not be placed over open wounds, cancerous lesions, or infected or inflamed skin eruptions.

Livia offers a secure 120-day money-back guarantee. With our Livia Subscription
Plan's minimum commitment of 4 months, you have the option to cancel by
returning the device within this timeframe and receive a refund for the device
cost (monthly payments are non-refundable). Beyond 12 payments, you can cancel
without any requirement to return the device.

It sure does! Because we never compromise on customer satisfaction, you’ll get a 2-year warranty for the Livia device. As is the case with most manufacturers, the warranty does not cover our accessories, but you can order replacements on our website at a reasonable price.

Yes. Your Livia kit includes the device, your choice of 4 colorful classic covers, a USB charging cable, a protective travel case, a set of Livia flower pads, and a 3-month supply of Livia gel pads. You’ll want to order a 6-month supply of gel pads before your 3-month supply runs out. (If you use our subscription plan, the gel pads will be mailed to you automatically.)

Nope! Livia
runs on a rechargeable lithium-ion battery. You can charge it using the
provided Livia USB charging cable or any standard micro USB cable.

You're all set with everything you need! Your personal account area allows you to
effortlessly order gel pads with a simple click, free of charge. Additionally, our subscription
includes a Lifetime warranty, ensuring comprehensive coverage for the Livia
device, its components, and all accessories.

In your initial Livia kit, you'll receive a set of flower
pads along with a 3-month supply of gel pads. Once the 3 months have passed,
obtaining additional supplies is super easy. Just log in to your personal
account on our website and place your order with a single click, and it's all
free of charge, of course.

Just go to https://mylivia.com/account/login. There you can see your account and shipping status and make any necessary changes such as payment methods or addresses.

Once you’ve subscribed and received your link to your personal account, you can get – or change – your password here

The user manual is available for download here : https://www.mylivia.qarad.eifu.online/

Orders placed before 11 AM (Monday to Friday) qualify for next day delivery. Orders placed after 11 AM or on weekends will be processed on the next working day